Returns & Exchanges
At Terra Kaffe, we want you to love every brew. If you are not completely satisfied with your purchase, you may return your machine or accessories within 30 days of delivery for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and zip code to start the process and select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, including all manuals and accessories, to ensure a safe transit back to our facility.
Attach the Label
Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return box.
Refund Processing
Once our team inspects your return for quality assurance, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing